What must a Cream franchisee do regarding the disposal of Personal Information upon termination?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
- (7) comply with all other System Standards we establish from time to time (and all applicable laws) in connection with the closure and de-identification of your Shop, including as it relates to disposing of Personal Information, in any form, in your possession or the possession of any of your employees; and
- (8) give us evidence satisfactory to us of your compliance with these obligations.
Source: Item 23 — RECEIPTS (FDD pages 61–192)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, upon termination of the Franchise Agreement, a franchisee must comply with all System Standards that Cream establishes regarding the closure and de-identification of their shop. This includes how the franchisee disposes of Personal Information, in any form, that is in their possession or the possession of any of their employees.
This means that Cream has the right to set specific standards and procedures for franchisees to follow when getting rid of Personal Information after the franchise agreement ends. These standards are part of the broader requirements for closing down the shop and removing any identifying marks or connections to the Cream brand. The franchisee must follow these standards as well as all applicable laws.
Furthermore, the franchisee must provide Cream with evidence that they have complied with all of these obligations. This ensures that Cream can verify that the franchisee has properly handled Personal Information and has met all requirements for de-identifying the shop. This is a standard practice to protect both the brand and customer data.