Must a Cream franchisee assist Cream with meeting its compliance obligations under laws relating to Personal Information?

According to Cream's 2025 Franchise Disclosure Document, franchisees must comply with all applicable laws, ordinances, and regulations related to the operation of their shop. This includes data protection and PCI compliance standards. Franchisees are solely responsible for determining the actions needed to comply with these laws. Cream franchisees also agree to comply with Cream's website privacy policy, as it may be amended.

Cream franchisees must also comply with any requests to return or delete customer's personal information, whether requested by Cream or directly by the customer, as required by applicable data sharing and privacy laws. This means a franchisee has a responsibility to assist Cream in its compliance efforts with laws and regulations related to personal information.

This requirement ensures that Cream and its franchisees maintain consistent standards for data protection and privacy across the entire franchise system. It also means that franchisees must stay informed about current data protection laws and regulations and implement appropriate measures to comply with them. Failure to comply with these requirements could result in legal consequences and damage to Cream's reputation.