What must a Cream franchisee do to assist Cream with compliance obligations related to personal information?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
For any "personally identifiable information", you must also: (i) process, retain, use, collect, and disclose all personal information only in strict accordance with all applicable laws, regulations, orders, the guidance and codes of practice issued by industry or regulatory agencies, and the privacy policies and terms and conditions of any applicable Digital Presence; (ii) assist us with meeting our compliance obligations under all applicable laws, regulations, and orders relating to personal information, including the guidance and codes of practice issued by industry or regulatory agencies; and (iii) promptly notify us of any communication or request from any customer or other person to access, correct, delete, opt-out of, or limit activities relating to any personal information.
Source: Item 14 — PATENTS, COPYRIGHTS, AND PROPRIETARY INFORMATION (FDD pages 40–42)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, franchisees have specific obligations regarding personally identifiable information. Cream franchisees must process, retain, use, collect, and disclose all personal information strictly in accordance with all applicable laws, regulations, orders, guidance, and codes of practice issued by industry or regulatory agencies. This also includes adhering to the privacy policies and terms and conditions of any applicable Digital Presence.
In addition to adhering to laws and policies, Cream franchisees must actively assist Cream in meeting its compliance obligations under all applicable laws, regulations, and orders relating to personal information. This includes following the guidance and codes of practice issued by industry or regulatory agencies. This means franchisees need to be proactive in understanding and implementing any changes or updates to data privacy regulations.
Furthermore, Cream franchisees are required to promptly notify Cream of any communication or request from any customer or other person to access, correct, delete, opt-out of, or limit activities relating to any personal information. This ensures that Cream is aware of and can respond appropriately to any data privacy requests, maintaining compliance and protecting customer data. This requirement highlights the importance of franchisees establishing clear communication channels with Cream regarding data privacy matters.