What is the estimated ongoing cost of maintaining and upgrading the Cream Computer System per year?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
ost of acquiring and installing the Computer System will be $2,000 to $4,000.
We estimate the ongoing cost of maintaining and upgrading the Computer System to meet the thencurrent System Standards to be approximately $3,200 to $3,600 per year. This amount includes the monthly subscription fees that you must pay for the required point-of-sale software and certain other required third-party subscriptions. We also have the right to charge you a technology fee as described in Item 6. Neither we nor our affiliates have any obligation to provi
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, the estimated ongoing cost for maintaining and upgrading the Computer System ranges from $3,200 to $3,600 annually. This expense covers keeping the system up to date with Cream's standards and includes monthly subscription fees for the required point-of-sale software and other third-party subscriptions.
Cream retains the right to charge a technology fee, as detailed in Item 6 of the FDD, which could add to these costs. However, Cream is not obligated to provide any maintenance, repairs, upgrades, or updates to the franchisee's Computer System. This means franchisees are responsible for ensuring their systems meet Cream's standards at their own expense.
Franchisees must use the Computer System to maintain sales data, financial information, and customer details, to which Cream has unlimited access, excluding payroll and human resource files. This access allows Cream to collect and retain data concerning the franchisee's shop. Prospective franchisees should factor these costs and obligations into their financial planning and operational considerations.