What is the estimated cost of acquiring and installing the Cream Computer System?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
of this obligation, and we are not required to reimburse you for these costs.
Currently, the Computer System is comprised of (i) point-of-sale software with one to two hardware terminals and the same number of receipt printers, including integration for online delivery management; (ii) labor management and scheduling software which connects to payroll and timekeeping applications; (iii) accounting software; (iv) internal communications and inventory management software; (v) reputation management software; and (vi) a security system with cameras. We estimate the cost of acquiring and installing the Computer System will be $2,000 to $4,000.
We estimate the ongoing cost of maintaining and upgrading the Computer System to meet the thencurrent System Standards to be approximately $3,200 to $3,600 per year. This amount includes the monthly subscription fees that you must pay for the required point-of-sale software and certain other required third-party subscriptions. We also have the right to charge you a technology fee as described in Item 6. Neither we nor our affiliates have any obligation to provide ongoing maintenance, repairs, upgrades, or updates to your Computer System.
You must use the Computer System to maintain certain sales and other financial data, customer information, and other information we designate. We will have unlimited, independent access to your Computer System at all times, other than the software you use to maintain payroll and other human resource files. You must ensure that we and our designees will have the right to coll
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, the estimated cost for acquiring and installing the Computer System ranges from $2,000 to $4,000. The Computer System includes point-of-sale software with hardware terminals and receipt printers, labor management software, accounting software, internal communications and inventory management software, reputation management software, and a security system with cameras.
This initial investment is a crucial part of setting up a Cream franchise, as the Computer System is essential for managing various aspects of the business, including sales data, customer information, and inventory. Cream will have access to the franchisee's Computer System, excluding payroll and human resource files, to collect and retain data about the Shop.
In addition to the initial cost, Cream franchisees should also budget for ongoing expenses related to maintaining and upgrading the Computer System. The FDD estimates these ongoing costs to be approximately $3,200 to $3,600 per year, which includes monthly subscription fees for the point-of-sale software and other third-party subscriptions. Cream also retains the right to charge a technology fee, as detailed in Item 6 of the FDD. Franchisees are responsible for keeping their Computer Systems up to date with Cream's System Standards, and Cream is not obligated to provide maintenance, repairs, upgrades, or updates.