Can Cream elect to conduct support, inspections, training, or other services virtually?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
Notwithstanding any provision in this Agreement to the contrary (including our obligations related to operations support, inspections, training, or otherwise), we will not be required to send any of our personnel and/or representatives to your Shop to provide any services in person if, in our sole determination, it is unsafe to do so. Such determination by us will not relieve you from your obligations under this Agreement and will not constitute a default of this Agreement by us. We may also, at any time and for any reason, elect to conduct any or all support, inspections, training, or other services virtually, and you agree to comply with our instructions for all virtual programs.
Source: Item 23 — RECEIPTS (FDD pages 61–192)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream has the option to conduct support, inspections, training, or other services virtually. Cream can choose to provide these services virtually at any time and for any reason. As a franchisee, you must comply with Cream's instructions for all virtual programs.
This means that Cream is not obligated to send personnel to your shop for in-person services if they deem it unsafe. This determination does not relieve you of your obligations under the franchise agreement, nor does it constitute a breach of the agreement by Cream. Cream's decision to provide virtual services is entirely at their discretion.
For a prospective Cream franchisee, this policy offers both potential benefits and risks. On the one hand, virtual support and training could be more convenient and cost-effective, eliminating the need for travel and in-person meetings. On the other hand, some franchisees may prefer in-person support, especially during the initial setup and training phases. It is important to be prepared for the possibility of virtual-only support and to ensure you have the technological capabilities to participate effectively in virtual programs.