Does Cream have the discretion to approve or deny a proposed alternative supplier?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
If you would like us to consider approving a supplier that is not an approved supplier, you must submit your request in writing before purchasing any items or services from that supplier. We will make all determinations about whether to approve an alternative supplier in our discretion based on our then-current criteria, which may change from time to time. We may also refuse to consider and/or approve any proposed alternative supplier for any reason whatsoever, including that we will not under any circumstances approve or consider any alternative supplier for Proprietary Products. We may, with or without cause, revoke our approval of any supplier at any time.
Source: Item 23 — RECEIPTS (FDD pages 61–192)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream retains the discretion to approve or deny a proposed alternative supplier. If a franchisee wants Cream to consider a supplier that is not already approved, the franchisee must submit a written request before purchasing any items or services from that supplier. Cream will then determine whether to approve the alternative supplier based on its current criteria, which are subject to change.
Cream may refuse to consider or approve any proposed alternative supplier for any reason. Most notably, Cream will not approve or consider any alternative supplier for Proprietary Products. Cream also retains the right to revoke approval of any supplier at any time, with or without cause.
This policy gives Cream significant control over the supply chain, ensuring consistency and quality across all franchise locations. However, it also limits the franchisee's ability to negotiate better deals or source products from local suppliers. Prospective franchisees should carefully consider these limitations and discuss any concerns with Cream before investing in a franchise.