Who determines the schedule for on-site opening support for a Cream shop?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
include the Brand Manual and other training and operations materials and manuals.
On-Site Opening Support. If you are developing your first Jeni's Ice Creams Scoop Shop, we will send one or more of our representatives to your Shop to assist you with your Shop's grand opening for 5 days at no additional cost to you. We will determine the identity and quantity of the representative(s) we send to your Shop and the schedule for all such on-site opening support in our discretion (which may be before and/or after your Opening Date). If we determine that you need more than 5 days of opening support to bring your Shop into compliance with System Standards, and/or you request more than 5 days of opening support and we agree to provide it, you must pay our then-current additional training fee (currently, $500 per trainer per day, plus reimbursement of our costs and expenses). If we determine that you need on-site opening support for your second or subsequent Jeni's Ice Creams Scoop Shop to satisfy the System Standards, and/or you request and we agree to provide such on-site support for your second or subsequent Jeni's Ice Creams Scoop Shop, you must pay our then-current additional training fee (c
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream determines the schedule for on-site opening support for a new shop. For franchisees opening their first Cream shop, Cream will provide on-site support for 5 days at no additional cost.
Cream has the discretion to decide who they send to provide support, how many representatives they send, and when the support will occur, either before or after the shop's opening date. This gives Cream significant control over the opening process and ensures that new shops align with their standards from the outset.
If Cream determines that a franchisee needs more than 5 days of support to meet system standards, or if the franchisee requests additional support and Cream agrees, the franchisee must pay Cream's then-current additional training fee. As of the 2025 FDD, this fee is $500 per trainer per day, plus reimbursement of costs and expenses. This fee structure applies to both first-time and subsequent shop openings, providing an incentive for franchisees to be well-prepared and efficient during the opening phase.