What computer hardware, software, and point-of-sale system must Cream franchisees obtain and install?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
t have any local or regional advertising cooperatives.
Computer System
You must obtain and install the computer hardware, software, and point-of-sale system that we approve for Jeni's Ice Creams Scoop Shops (collectively, the "Computer System"). We may modify System Standards for the Computer System from time to time, including the designated or approved suppliers for the Computer System, and you must update your Computer System to comply with the modified System Standards promptly after you receive notice. There are no contractual limitations on the frequency and cost of this obligation, and we are not required to reimburse you for these costs.
Currently, the Computer System is comprised of (i) point-of-sale software with one to two hardware terminals and the same number of receipt printers, including integration for online delivery management; (ii) labor management and scheduling software which connects to payroll and timekeeping applications; (iii) accounting software; (iv) internal communications and inventory management software; (v) reputation management software; and (vi) a security system with cameras. We estimate the cost of acquiring and installing the Computer System will be $2,000 to $4,000.
We estimate the ongoing cost of maintaining and upgrading the Computer System to meet the thencurrent System Standards to be approximately $3,200 to $3,600 per year. This amount includes the monthly subscription fees that you must pay for the required point-of-sale software and certain other required third-party subscriptions. We also have the right to charge you a technology fee as described in Item 6. Neither we nor our affiliates have any obligation to provide ongoing maintenance, repairs, upgrades, or updates to your Computer System.
You must use the Computer System to maintain certain sales and other financial data, customer information, and other information we designate. We will have unlimited, independent access to your Computer System at all times, other than the software you use to maintain payroll and other human resource files. You must ensure that we and our designees will have the right to coll
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, franchisees must obtain and install the computer hardware, software, and point-of-sale (POS) system that Cream approves for its Scoop Shops, collectively known as the "Computer System." Cream may modify the System Standards for the Computer System over time, including changing the designated or approved suppliers. Franchisees are obligated to update their Computer System to comply with these modified standards promptly after receiving notice.
The Computer System currently includes point-of-sale software with one to two hardware terminals and the same number of receipt printers, which integrates online delivery management. It also includes labor management and scheduling software that connects to payroll and timekeeping applications, accounting software, internal communications and inventory management software, reputation management software, and a security system with cameras. The estimated cost for acquiring and installing this Computer System ranges from $2,000 to $4,000.
Cream has the right to access the Computer System at all times, except for software used to maintain payroll and other human resource files. Franchisees must ensure that Cream and its designees have the right to collect and retain any data concerning their Shop from the Computer System. The ongoing costs for maintaining and upgrading the Computer System to meet current System Standards are estimated to be approximately $3,200 to $3,600 per year. This includes monthly subscription fees for the required point-of-sale software and other third-party subscriptions. Cream also retains the right to charge a technology fee as outlined in Item 6 of the FDD. Neither Cream nor its affiliates are obligated to provide ongoing maintenance, repairs, upgrades, or updates to the franchisee's Computer System.