What components currently comprise the Cream Computer System?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
of this obligation, and we are not required to reimburse you for these costs.
Currently, the Computer System is comprised of (i) point-of-sale software with one to two hardware terminals and the same number of receipt printers, including integration for online delivery management; (ii) labor management and scheduling software which connects to payroll and timekeeping applications; (iii) accounting software; (iv) internal communications and inventory management software; (v) reputation management software; and (vi) a security system with cameras. We estimate the cost of acquiring and installing the Computer System will be $2,000 to $4,000.
We estimate the ongoing cost of maintaining and upgrading the Computer System to meet the thencurrent System Standards to be approximately $3,200 to $3,600 per year. This amount includes the monthly subscription fees that you must pay for the required point-of-sale software and certain other required third-party subscriptions. We also have the right to charge you a technology fee as described in Item 6. Neither we nor our affiliates have any obligation to provide ongoing maintenance, repairs, upgrades, or updates to your Computer System.
You must use the Computer System to maintain certain sales and other financial data, customer information, and other information we designate. We will have unlimited, independent access to your Computer System at all times, other than the software you use to maintain payroll and other human resource files. You must ensure that we and our designees will have the right to coll
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, the computer system is comprised of several key components. These include point-of-sale software with one to two hardware terminals and the same number of receipt printers, which also integrates online delivery management. Additionally, the system incorporates labor management and scheduling software that connects to payroll and timekeeping applications.
Cream's computer system also includes accounting software, internal communications and inventory management software, and reputation management software. To ensure security, a camera-based security system is also part of the package. The estimated cost for acquiring and installing this computer system ranges from $2,000 to $4,000.
Cream franchisees should note that maintaining and upgrading the computer system to meet current standards will cost approximately $3,200 to $3,600 annually. This includes monthly subscription fees for the point-of-sale software and other required third-party subscriptions. Cream also retains the right to charge a technology fee, as detailed in Item 6 of the FDD. Cream does not have any obligation to provide ongoing maintenance, repairs, upgrades, or updates to the Computer System. Cream will have access to the Cream shop's computer system at all times, except for software used to maintain payroll and other human resource files.