Does Cream charge a fee for the first site evaluation visit?

According to Cream's 2025 Franchise Disclosure Document, Cream does not charge a fee for the first site evaluation visit. However, if Cream requires or the franchisee requests any additional site evaluation visits for the same site or alternative sites, the franchisee must pay Cream $2,000 per site evaluation visit. The franchisee is also responsible for reimbursing Cream's out-of-pocket costs and expenses for these additional visits.

This policy is important for prospective franchisees to consider as part of their initial investment and ongoing expenses. Site selection is a critical step in establishing a Cream franchise, and additional visits could significantly increase costs. Franchisees should carefully evaluate potential sites and gather all necessary information to minimize the need for multiple evaluations.

Cream's policy of charging for subsequent site visits is not uncommon in the franchise industry, as it compensates the franchisor for their time and resources. However, the initial free visit provides an opportunity for franchisees to receive guidance without incurring immediate costs. Franchisees should communicate effectively with Cream during the site selection process to ensure they understand the criteria for approval and to avoid unnecessary expenses.