What assistance must a Cream franchisee provide to Cream regarding compliance obligations under laws relating to personal information?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
For any "personally identifiable information", you must also: (i) process, retain, use, collect, and disclose all personal information only in strict accordance with all applicable laws, regulations, orders, the guidance and codes of practice issued by industry or regulatory agencies, and the privacy policies and terms and conditions of any applicable Digital Presence; (ii) assist us with meeting our compliance obligations under all applicable laws, regulations, and orders relating to personal information, including the guidance and codes of practice issued by industry or regulatory agencies; and (iii) promptly notify us of any communication or request from any customer or other person to access, correct, delete, opt-out of, or limit activities relating to any personal information.
Source: Item 14 — PATENTS, COPYRIGHTS, AND PROPRIETARY INFORMATION (FDD pages 40–42)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, franchisees have specific obligations regarding personal information to assist Cream in maintaining compliance with applicable laws. Cream franchisees must assist Cream in meeting its compliance obligations under all applicable laws, regulations, and orders relating to personal information. This includes adhering to guidance and codes of practice issued by industry or regulatory agencies.
Furthermore, Cream franchisees are required to promptly notify Cream of any communication or request from any customer or other person to access, correct, delete, opt-out of, or limit activities relating to any personal information. This ensures that Cream is aware of and can respond to any data privacy requests in a timely manner.
In practical terms, this means a Cream franchisee must establish procedures for handling personal information in accordance with privacy laws, train employees on these procedures, and have a system in place for promptly reporting any relevant communications or requests to Cream. Failure to comply with these obligations could result in legal repercussions for both the franchisee and Cream, as well as damage to Cream's reputation.