Approximately how long does Cream estimate it will take to decide whether to approve an alternative supplier?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
If you would like us to consider approving a vendor that is not already approved by us, you must submit your request in writing before purchasing any items or services from such vendor. We will make all determinations about whether to approve an alternative vendor based on our thencurrent criteria, which may change. Currently, we estimate that we will provide notice of our decision to approve or disapprove an alternative supplier within 30 days of receiving the request and all
necessary materials for evaluation. We may also refuse to consider and/or approve any alternative vendor for any reason whatsoever. If you ask us to evaluate any proposed alternative suppliers, you must reimburse all of our costs and expenses for such evaluation. We may revoke our approval of any vendor at any time by providing written notice to you. You may not contract with any alternative vendors without receiving our prior approval.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 22–24)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream estimates it will take approximately 30 days to notify a franchisee of its decision regarding an alternative supplier. This timeframe begins once Cream receives the request and all necessary materials for evaluation. Cream retains the right to deny approval of any alternative vendor for any reason.
It is important to note that franchisees must submit their request in writing before purchasing any items or services from the alternative vendor. Additionally, franchisees are responsible for reimbursing Cream for all costs and expenses associated with the evaluation of the proposed alternative supplier. Cream also retains the right to revoke approval of any vendor at any time by providing written notice.
This policy is fairly standard in franchising, as franchisors need to ensure consistent quality and brand standards across all locations. However, the franchisee bears the risk of covering Cream's evaluation costs, even if the proposed supplier is ultimately rejected. Franchisees should carefully consider these costs and the likelihood of approval before submitting a request for an alternative supplier.