Which agreement, Franchise or Area Development, outlines the initial and ongoing training obligations for a Cream franchise?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
stem any and all data concerning your Shop.
Initial and Ongoing Training
Initial Training Program. For the first Jeni's Ice Creams Scoop Shop that you develop, prior to your Opening Date, you (or if you are conducting business as an entity, your Principal Owner) and your Shopkeeper (together, the "Mandatory Trainees") must complete an initial training program conducted by us on the material aspects of operating a Jeni's Ice Creams Scoop Shop (the "Initial Training Program") to our satisfaction. We will control the substance and duration of our Initial Training Program, which will be held at a location of our choice, which may be virtual. If this is the first Jeni's Ice Creams Scoop Shop you develop, we will provide the Initial Training Program for up to three attendees that you select and we approve, at no cost to you, which must include your Mandatory Trainees, provided all attendees attend the Initial Training Program at the same time. We may vary the contents or duration of the Initial Training Program based on the experience, role, responsibilities of your attendees, and other factors we determine. We will also determine the timing, dates, and schedule of the Initial Training Program. If we determine that the Mandatory Trainees cannot complete the Initial Training Program to our satisfaction, we may terminate your Franchise Agreement. Scheduling of the Initial Training Program is based on the availability of the Mandatory Trainees and our trainers, training facility availability and the projected Opening Date for your Shop.
We may charge you our then-current fee for the Initial Training Program (currently $1,000 per attendee, plus reimbursement of our costs and expenses) if: (i) you request that more than three persons attend the Initial Training Program for your first Jeni's Ice Creams Scoop Shop, and we approve such persons to attend; (ii) we provide any portion of the Initial Training Program more than once to accommodate your attendees; and/or (iii) you request and/or we require that your Mandatory Trainees attend the Initial Training Program for the second or subsequent Jeni's Ice Creams Scoop Shop you develop. We may also deny your request for additional attendees at the Initial Training Program, other than the
Source: Item 9 — FRANCHISEE'S OBLIGATIONS (FDD pages 24–27)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, the Franchise Agreement outlines the initial and ongoing training obligations. Specifically, for the first Jeni's Ice Creams Scoop Shop that a franchisee develops, the franchisee (or the Principal Owner if the franchisee is an entity) and their Shopkeeper must complete an initial training program. This program covers the material aspects of operating a Jeni's Ice Creams Scoop Shop. Cream controls the substance and duration of the Initial Training Program, which may be held virtually or at a location of Cream's choice. Cream provides this Initial Training Program at no cost for up to three attendees, including the Mandatory Trainees, provided they all attend at the same time.
Cream may vary the contents or duration of the Initial Training Program based on the experience, role, and responsibilities of the attendees. The scheduling, dates, and schedule of the Initial Training Program are also determined by Cream. If Cream determines that the Mandatory Trainees cannot complete the Initial Training Program to their satisfaction, they may terminate the Franchise Agreement.
Cream may charge a fee for the Initial Training Program (currently $1,000 per attendee, plus reimbursement of costs and expenses) if: more than three persons attend the Initial Training Program for the first shop and Cream approves; Cream provides any portion of the Initial Training Program more than once; and/or the Mandatory Trainees attend the Initial Training Program for the second or subsequent shop developed. Cream may also deny requests for additional attendees at the Initial Training Program, other than the Mandatory Trainees for the first shop, for any reason.