What is the trigger for Crawlspace Medic to establish a customer feedback program?
Crawlspace_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
| Type of Fee 1 | Amount | Due Date | Remarks |
|---|---|---|---|
| Insurance | Amount paid by us for your insurance obligations | As incurred | You must reimburse us for any insurance costs and other fees we incur due to your failure to meet the insurance obligations required by the Franchise Agreement. |
| Taxes | Amount of taxes | When incurred | You must reimburse us for any taxes that we must pay to any taxing authority on account of either the operation of your Franchised Business or payments that you make to us, including, but not limited to any sales taxes or income taxes imposed by any authority. |
| Customer Feedback Program | Your Share of Our Then Current Fee | When incurred | If and when we establish a customer feedback program, you will be responsible for your share of costs associated with the program. |
Source: Item 6 — OTHER FEES (FDD pages 10–16)
What This Means (2024 FDD)
According to Crawlspace Medic's 2024 Franchise Disclosure Document, the establishment of a customer feedback program is at the discretion of the franchisor. If and when Crawlspace Medic establishes such a program, franchisees will be responsible for their share of the costs associated with it. The FDD does not specify any particular event or metric that would trigger the implementation of a customer feedback program.
This means that a Crawlspace Medic franchisee may or may not be required to participate in a customer feedback program during the term of their franchise agreement. If a program is implemented, the franchisee will incur additional costs, the amount of which is not defined in the FDD but will be a share of the then-current fee. The due date for this fee is listed as "when incurred".
Prospective franchisees should inquire with Crawlspace Medic about the likelihood of a customer feedback program being established, what factors would influence its implementation, and how the costs would be allocated among franchisees. Understanding these potential costs and the circumstances under which they might arise is crucial for financial planning and assessing the overall investment in a Crawlspace Medic franchise.