Is there a limit on how often Crawlspace Medic can require upgrades or updates to the computer systems?
Crawlspace_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
You are required to use the hardware, software, system tools and processes as stated in the Operations Manual. Currently, you are required to have the following hardware and software.
Hardware: Desktop or laptop computer, All-In-One Printer/Copier/Fax/Scanner, High
Speed Internet Tablet computer
Software: QuickBooks Accounting Software, Vonigo
There are no contractual limitations on the frequency and cost of upgrades and/or updates to the above-described systems or programs. We may in the future modify or establish other sales reporting systems or project design methods, as we deem appropriate, for the accurate and expeditious reporting of Gross Revenue and delivery of our products and services. You must fully cooperate in implementing any such modifications at your expense.
We have no obligation to maintain, repair, update or upgrade your computer and software. At your cost, you must provide on-going maintenance and repairs to your computer and software. We cannot estimate the cost of maintaining, updating and upgrading your smart device or computer hardware and software because it will depend on the make and model of your device and computer, repair history, usage, local cost of computer maintenance services in your area and technological advances that we cannot predict.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 23–29)
What This Means (2024 FDD)
According to the 2024 Crawlspace Medic Franchise Disclosure Document, there are no contractual limitations regarding the frequency and cost of required upgrades or updates to the computer systems. Crawlspace Medic may modify or establish other sales reporting systems or project design methods as they deem appropriate. The franchisee is responsible for fully cooperating with these changes at their own expense.
The required hardware includes a desktop or laptop computer, an all-in-one printer/copier/fax/scanner, a high-speed internet tablet computer. The required software includes QuickBooks Accounting Software and Vonigo.
The franchisee is responsible for the ongoing maintenance and repairs to their computer and software at their own cost. Crawlspace Medic does not have an obligation to maintain, repair, update, or upgrade the franchisee's computer and software. The cost of maintaining, updating, and upgrading the smart device or computer hardware and software cannot be estimated because it will depend on the make and model of the device and computer, repair history, usage, local cost of computer maintenance services, and technological advances that Crawlspace Medic cannot predict.