What are the scheduling procedures for Crawlspace Medic?
Crawlspace_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
| PROSPECT MANAGEMENT 33 | FINANCIAL MANAGEMENT 29 | |
|---|---|---|
| The Importance of Leads ◄ 33 | Basic Principles of Accounting ◄ 29 | |
| Follow-Up Procedures ◄ 33 | Record Retention ◄ 33 | |
| Tracking Leads/Advertising Effectiveness ◄ 33 | FRANCHISE REPORTING REQUIREMENTS 34 | |
| LOOKING FOR REFERRAL BUSINESS OPPORTUNITIES 34 | Required Reports ◄ 34 Marketing Contributions ◄ 34 | |
| SECTION E: OFFICE PROCEDURES (45 PAGES) | MAINTAINING THE FACILITY 36 | |
| HOURS OF OPERATION 1 | MAINTAINING VEHICLES 38 | |
| DAILY PROCEDURES 2 | Maintenance Schedule ◄ 38 | |
| Office Personnel ◄ 2 | SAFETY & SECURITY 40 | |
| Market Director ◄ 3 | Safety Rules ◄ 40 | |
| CUSTOMER SERVICE PROCEDURES 4 | Monthly Safety Training ◄ 41 | |
| Customer Service Philosophy ◄ 4 | OSHA Compliance & Requirements ◄ 42 | |
| Customer Service Commitment Standards ◄ 5 | Accident Reporting & Investigation ◄ 43 | |
| Quality Customer Service Development ◄ 6 | Workers' Compensation Issues ◄ 44 | |
| Handling Client Complaints ◄ 7 | Fire Safety ◄ 44 | |
| Client Feedback / Net Promoter Score (NPS®) ◄ 8 | ||
| Crawlspace Medic Warranty Program ◄ 9 | SECTION F: SER |
Source: Item 21 — FINANCIAL STATEMENTS (FDD page 42)
What This Means (2024 FDD)
According to Crawlspace Medic's 2024 Franchise Disclosure Document, the operations manual includes a section on scheduling within the broader context of office procedures. This section is 45 pages long and also covers hours of operation, daily procedures, and roles of office personnel such as the Market Director.
Specifically, the manual addresses receiving service and repair calls, including handling such calls and determining the nature of the service or repair needed. It also details how to perform necessary repairs and communicate these repairs to the client.
In practical terms, this means a Crawlspace Medic franchisee will have documented procedures for managing incoming customer requests, diagnosing issues, and coordinating service appointments. The franchisee will also have guidelines on communicating with clients throughout the process. While the FDD mentions 'SCHEDULING 16', it does not provide further details.