Is participation in the Customer Feedback Program mandatory for Crawlspace Medic franchisees?
Crawlspace_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
| Type of Fee 1 | Amount | Due Date | Remarks |
|---|---|---|---|
| Insurance | Amount paid by us for your insurance obligations | As incurred | You must reimburse us for any insurance costs and other fees we incur due to your failure to meet the insurance obligations required by the Franchise Agreement. |
| Taxes | Amount of taxes | When incurred | You must reimburse us for any taxes that we must pay to any taxing authority on account of either the operation of your Franchised Business or payments that you make to us, including, but not limited to any sales taxes or income taxes imposed by any authority. |
| Customer Feedback Program | Your Share of Our Then Current Fee | When incurred | If and when we establish a customer feedback program, you will be responsible for your share of costs associated with the program. |
Source: Item 6 — OTHER FEES (FDD pages 10–16)
What This Means (2024 FDD)
According to Crawlspace Medic's 2024 Franchise Disclosure Document, participation in the Customer Feedback Program is not necessarily mandatory. The FDD indicates that if and when Crawlspace Medic establishes a customer feedback program, franchisees will be responsible for their share of the costs associated with the program.
This suggests that the program may not yet exist or be universally implemented across all franchises. The implementation and the associated fee are contingent on Crawlspace Medic establishing such a program in the future.
For a prospective franchisee, this means that there is a possibility of an additional fee in the future if Crawlspace Medic decides to implement a customer feedback program. It would be prudent to inquire about the likelihood and timing of such a program, as well as the potential costs involved, to better understand the financial implications.