What hardware and software are Crawlspace Medic franchisees currently required to have?
Crawlspace_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
automatically and irrevocably terminate, without any additional action or notice required by Franchisor, upon the expiration or earlier termination of this Agreement.
- 12.3.4. Franchisor may require Franchisee, at Franchisee's sole expense, to enter into software license agreements in the form that Franchisor requires for software Franchisor develops or acquires for use in the System. Currently this is Vonigo software.
- 12.3.5. Franchisee shall have and maintain adequate hardware and software in order to access the Internet at the speed required by Franchisor from time to time. Franchisee shall utilize the electronic mail account provided by Franchisor. Franchisee shall promptly read and respond to all electronic mail related to the Franchised Business no less often than on a daily basis and shall accept and acknowledge receipt of all electronic mail sent by Franchisor. Franchisee shall not establish any website or other listing on the Internet except as provided and specifically permitted herein.
- 12.3.6. Franchisor has established a website that provides information about the System and the products and services offered by the Crawlspace Medic System (the "Website"). Franchisor has sole discretion and control over the Website. Franchisor shall include a listing on its Website linking Franchisee's Franchised Business location. Franchisee has no ownership or other proprietary rights to Franchisor's website and Franchisee will lose all rights to such link to Franchisee's location upon expiration or termination of this Agreement for any reason.
- 12.3.7. Franchisee shall pay all fees and expenses for technology required by this Agreement, including but not limited to, the costs of computer hardware and software, regularly recurring fees for software and Internet access, license fees, help desk fees, licensing or user-based fees for a franchise portal or a benchmarking platform.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 20–21)
What This Means (2024 FDD)
According to the 2024 Crawlspace Medic FDD, franchisees must maintain adequate hardware and software to access the internet at the speed required by the franchisor. Franchisees are also required to use the electronic mail account provided by Crawlspace Medic and promptly respond to all electronic mail related to the franchised business daily. Franchisees cannot establish any website or other listing on the Internet except as specifically permitted by Crawlspace Medic.
Crawlspace Medic may require franchisees to enter into software license agreements for software the franchisor develops or acquires for use in the system. Currently, this includes Vonigo software. Franchisees are responsible for all technology fees and expenses, including the costs of computer hardware and software, recurring fees for software and Internet access, license fees, help desk fees, and licensing or user-based fees for a franchise portal or benchmarking platform. Currently this fee is 0.5% of Gross Revenue per unit per month.
Crawlspace Medic also reserves the right to independently access a franchisee's sales information and customer data generated by and stored in their system. Franchisees must sign any documents required to allow Crawlspace Medic to electronically access and retrieve this information. Crawlspace Medic retains ownership of all customer data stored in the franchisee's computer system.