Does the Crawlspace Medic franchisor have the discretion to refuse a request for a physical copy of the manual?

According to Crawlspace Medic's 2024 Franchise Disclosure Document, the franchisor has the discretion to provide or refuse a physical copy of the manual to a franchisee. The manual contains confidential operating information.

Specifically, if a franchisee loses, misplaces, or requests a physical copy of the manual, Crawlspace Medic, at its discretion, may provide a physical copy. If Crawlspace Medic grants the request, the franchisee must pay the then-current replacement fee.

As of the date of the franchise agreement, the replacement fee for a physical copy of the manual is $500.00. This policy gives Crawlspace Medic control over the distribution of its confidential information, while allowing franchisees to obtain a physical copy of the manual if needed, subject to franchisor approval and payment of the replacement fee.