Is a Crawlspace Medic franchisee required to use the email account provided by the franchisor?
Crawlspace_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
software license agreements in the form that Franchisor requires for software Franchisor develops or acquires for use in the System. Currently this is Vonigo software.
- 12.3.5. Franchisee shall have and maintain adequate hardware and software in order to access the Internet at the speed required by Franchisor from time to time. Franchisee shall utilize the electronic mail account provided by Franchisor. Franchisee shall promptly read and respond to all electronic mail related to the Franchised Business no less often than on a daily basis and shall accept and acknowledge receipt of all electronic mail sent by Franchisor. Franchisee shall not establish any website or other listing on the Internet except as provided and specifically permitted herein.
- 12.3.6. Franchisor has established a website that provides information about the System and the products and services offered by the Crawlspace Medic System (the "Website"). Franchisor has sole discretion and control over the Website.
Source: Item 22 — CONTRACTS (FDD page 42)
What This Means (2024 FDD)
According to the 2024 Crawlspace Medic Franchise Disclosure Document, franchisees are required to use the email account provided by the franchisor. Franchisees must also maintain adequate hardware and software to access the internet at the speed required by Crawlspace Medic. Franchisees are obligated to promptly read and respond to all emails related to their franchised business on a daily basis and acknowledge receipt of all emails sent by Crawlspace Medic.
This requirement ensures that Crawlspace Medic can maintain consistent communication with its franchisees and that franchisees are kept informed of important updates, changes, and other information relevant to their business operations. By mandating the use of a specific email account, Crawlspace Medic can also monitor and control the messaging and branding associated with the franchise.
Furthermore, Crawlspace Medic restricts franchisees from establishing any websites or other internet listings unless specifically permitted. This control over online presence helps maintain brand consistency and ensures that all online marketing efforts align with Crawlspace Medic's overall strategy. Franchisees are responsible for all technology-related fees, including hardware, software, internet access, license fees, and help desk fees. Currently, this amounts to 0.5% of gross revenue per unit per month.