Is a Crawlspace Medic franchisee required to maintain adequate hardware and software to access the internet?
Crawlspace_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
- 12.3.5. Franchisee shall have and maintain adequate hardware and software in order to access the Internet at the speed required by Franchisor from time to time. Franchisee shall utilize the electronic mail account provided by Franchisor. Franchisee shall promptly read and respond to all electronic mail related to the Franchised Business no less often than on a daily basis and shall accept and acknowledge receipt of all electronic mail sent by Franchisor. Franchisee shall not establish any website or other listing on the Internet except as provided and specifically permitted herein.
- 12.3.6. Franchisor has established a website that provides information about the System and the products and services offered by the Crawlspace Medic System (the "Website"). Franchisor has sole discretion and control over the Website. Franchisor shall include a listing on its Website linking Franchisee's Franchised Business location. Franchisee has no ownership or other proprietary rights to Franchisor's website and Franchisee will lose all rights to such link to Franchisee's location upon expiration or termination of this Agreement for any reason.
- 12.3.7. Franchisee shall pay all fees and expenses for technology required by this Agreement, including but not limited to, the costs of computer hardware and software, regularly recurring fees for software and Internet access, license fees, help desk fees, licensing or user-based fees for a franchise portal or a benchmarking platform. Currently this fee is 0.5% of Gross Revenue per unit per month.
Source: Item 22 — CONTRACTS (FDD page 42)
What This Means (2024 FDD)
According to the 2024 Crawlspace Medic Franchise Disclosure Document, franchisees are required to have and maintain adequate hardware and software to access the internet at the speed required by Crawlspace Medic from time to time. Franchisees must also utilize the electronic mail account provided by Crawlspace Medic and promptly read and respond to all electronic mail related to the franchised business no less often than on a daily basis, acknowledging receipt of all electronic mail sent by Crawlspace Medic.
This requirement ensures that Crawlspace Medic franchisees can effectively communicate with the franchisor and access necessary online resources for their business operations. By mandating a certain level of internet access and responsiveness to electronic communications, Crawlspace Medic aims to maintain a consistent level of service and support across all franchise locations.
Furthermore, franchisees are restricted from establishing any website or other listing on the Internet except as provided and specifically permitted by Crawlspace Medic. Crawlspace Medic has established a website that provides information about the Crawlspace Medic system, and Crawlspace Medic will include a listing on its website linking to the franchisee's franchised business location. Franchisees have no ownership or other proprietary rights to Crawlspace Medic's website and will lose all rights to such link upon expiration or termination of the Franchise Agreement for any reason.
Franchisees are responsible for paying all fees and expenses for technology required by the agreement, including the costs of computer hardware and software, regularly recurring fees for software and Internet access, license fees, help desk fees, and licensing or user-based fees for a franchise portal or a benchmarking platform. Currently this fee is 0.5% of Gross Revenue per unit per month.