To whom is the Crawlspace Medic CSR Fee payable, and what does it cover?
Crawlspace_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
| Type of Fee 1 | Amount | Due Date | Remarks |
|---|---|---|---|
| CSR Fee | 1.5% of Gross Revenue Per Unit | Weekly via ACH at the same time as the Royalty. | This fee is payable to us for CSR Support including phone and webform intake from the corporate office. |
Source: Item 6 — OTHER FEES (FDD pages 10–16)
What This Means (2024 FDD)
According to Crawlspace Medic's 2024 Franchise Disclosure Document, franchisees must pay a CSR (Customer Service Representative) Fee. This fee is 1.5% of Gross Revenue per unit, and is collected weekly via ACH at the same time as the Royalty fee.
The CSR Fee is payable directly to Crawlspace Medic. It covers CSR support, specifically phone and webform intake originating from the corporate office. This means that Crawlspace Medic provides a centralized customer service function, and the fee contributes to the costs of operating that service.
For a prospective franchisee, this fee represents an ongoing expense that must be factored into their financial projections. It is important to understand the specific services provided under the CSR support and how it benefits the franchisee's business operations. Franchisees should evaluate whether the value of the CSR support justifies the 1.5% of Gross Revenue fee.