Who bears the expense of installing and maintaining the required computer hardware and software for a Crawlspace Medic franchise?
Crawlspace_Medic Franchise · 2024 FDDAnswer from 2024 FDD Document
statements during the term of this Agreement may, at the option of Franchisor, be considered an incurable default and thereby subject to termination as provided herein
12.3. Computer Systems.
- 12.3.1. Franchisee, at Franchisee's sole expense, shall install and maintain the computer hardware and software Franchisor requires for the operation of the Franchised Business and shall follow the procedures related thereto that Franchisor specifies in the Manual or otherwise in writing. Currently, Franchisee must use Vonigo and QuickBooks.
- 12.3.2. Franchisor may require Franchisee, at Franchisee's sole expense, to install and maintain systems and web-based payment processing accounts that permit Franchisor to independently and electronically access and retrieve any information stored in Franchisee's POS System, other computer systems and web-based payment processing accounts, including, without limitation, information concerning Gross Revenue. Upon Franchisor's request, Franchisee shall execute such documents as Franchisor deems necessary to permit Franchisor to independently and electronically access and retrieve all information stored on Franchisee's POS System, other computer systems and web-based payment processing accounts.
- 12.3.3 Any and all customer data collected or provided by Franchisee, retrieved from Franchisee's POS System, or otherwise collected from Franchisee by Franchisor or provided to Franchisor, is and will be owned exclusively by
Franchisor and will be considered to be Franchisor's proprietary and Confidential Information.
Source: Item 22 — CONTRACTS (FDD page 42)
What This Means (2024 FDD)
According to Crawlspace Medic's 2024 Franchise Disclosure Document, the franchisee is responsible for all expenses related to computer hardware and software. Specifically, the franchisee must install and maintain the computer hardware and software required for operating the Crawlspace Medic business, adhering to the procedures outlined in the manual or in writing by Crawlspace Medic. Currently, franchisees are required to use Vonigo and QuickBooks.
Furthermore, Crawlspace Medic may require franchisees to install and maintain systems and web-based payment processing accounts. These accounts must allow Crawlspace Medic to independently and electronically access and retrieve information, including data concerning Gross Revenue, from the franchisee's POS system and other computer systems. The franchisee must also execute any documents necessary to permit this access.
In addition to the initial costs, the franchisee is responsible for all technology-related fees and expenses. This includes the costs of computer hardware and software, recurring fees for software and Internet access, license fees, help desk fees, and licensing or user-based fees for a franchise portal or benchmarking platform. Currently, this technology fee is 0.5% of Gross Revenue per unit per month.