Under whose supervision must the Crave Cookies business operate?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
efund of the initial franchise fee.
Your business must at all times be under your supervision or under the supervision of a local general manager who has completed our training program. If you need to send a new general manager to our training program, we will charge a fee, which is currently $250 per person, per day. Otherwise, we do not currently require additional training programs or refresher cour
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, the business must operate under the supervision of the franchisee or a local general manager who has completed the Crave Cookies training program. This requirement ensures that the store is managed by someone knowledgeable about the brand's standards and operational procedures.
For a prospective franchisee, this means they must either personally oversee the business or hire a general manager who meets Crave Cookies's training criteria. If the franchisee chooses to hire a general manager, they must ensure that the manager completes the training program to the franchisor's satisfaction. Sending a new general manager to the training program incurs a fee of $250 per person, per day.
This policy is fairly standard in the franchise industry, as franchisors typically want to ensure consistent quality and service across all locations. By requiring trained supervision, Crave Cookies aims to maintain its brand standards and protect its reputation. The franchisee's active involvement or the employment of a trained manager is crucial for the successful operation of the Crave Cookies business.