Under what conditions might Crave Cookies Franchising charge the franchisee for an inspection?

According to Crave Cookies' 2025 Franchise Disclosure Document, Crave Cookies Franchising may charge a franchisee for inspection expenses under specific circumstances. If an inspection is conducted due to a governmental report, a customer complaint, customer feedback, or because of the franchisee's default or non-compliance with any System Standard, Crave Cookies may charge the franchisee for all out-of-pocket expenses, in addition to their then-current inspection fee. This includes instances where a follow-up inspection is required after a previously failed inspection.

This policy means that franchisees must maintain strict adherence to Crave Cookies' System Standards and address any operational deficiencies promptly to avoid incurring additional inspection fees. It also highlights the importance of proactively managing customer feedback and maintaining compliance with governmental regulations to prevent triggering inspections that could result in charges.

Franchisees should be aware that these inspection fees are in addition to any other penalties or corrective actions Crave Cookies might take in response to non-compliance. Therefore, maintaining a high level of operational performance and customer satisfaction is crucial not only for the success of the business but also for avoiding these potentially costly inspection charges.