Under what conditions can a Crave Cookies franchisee make sales by means other than at the location?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7.7 Method of Sale. Franchisee shall make sales only at the Location or by off-site catering services, or at temporary event locations (e.g. street festivals). Unless otherwise approved or required by Crave Cookies Franchising, LLC, Franchisee shall not make sales by any other means, including without limitation by delivery by Franchisee, delivery by third-party service, via a food truck, or at satellite locations. Crave Cookies Franchising, LLC retains the right to determine (and to change at any time) a territory outside of which Franchisee cannot offer catering. If Crave Cookies Franchising, LLC permits (or requires delivery), Crave Cookies Franchising, LLC retains the right to determine (and to change at any time) a territory outside of which Franchisee cannot offer delivery.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, franchisees are generally restricted to making sales at the physical store location. However, there are exceptions where off-site sales are permitted. Specifically, franchisees can make sales through off-site catering services and at temporary event locations such as street festivals.
Importantly, the FDD states that franchisees are prohibited from making sales through other means unless specifically approved or required by Crave Cookies Franchising, LLC. These prohibited methods include delivery by the franchisee, delivery via third-party services, through a food truck, or at satellite locations. This means a franchisee cannot independently decide to offer delivery services or operate a mobile unit without express permission.
Crave Cookies Franchising, LLC also retains the right to determine and change the territory in which a franchisee can offer catering or delivery services, if such services are permitted or required. This gives Crave Cookies significant control over the franchisee's sales activities outside of the physical location. A prospective franchisee should clarify the conditions under which delivery or catering may be mandated or approved, and how territories for these services are defined and potentially modified.