Under what condition must a Crave Cookies franchisee temporarily cease operations?

According to Crave Cookies' 2025 Franchise Disclosure Document, a franchisee must temporarily cease operations immediately if Crave Cookies discovers or becomes aware of any aspect of the business that, in their opinion, constitutes an imminent danger to the health or safety of any person. This temporary public safety closure is mandated to protect the well-being of customers, employees, and the public.

This provision grants Crave Cookies significant authority to ensure brand standards and protect its reputation. It is broader than simply waiting for a health inspector to identify a violation. The franchisor can act proactively based on its own assessment of potential dangers.

For a prospective franchisee, this means understanding that Crave Cookies has the power to enforce immediate closures for perceived safety risks. While this protects the brand, it also places the onus on the franchisee to maintain the highest standards of safety and hygiene to avoid potential disruptions. Franchisees should seek clarity from Crave Cookies regarding the specific criteria and procedures they use to determine what constitutes an "imminent danger" to health or safety.