Under what circumstances might Crave Cookies Franchising charge a fee for in-person support?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- (a) Advice, Consulting, and Support. If Franchisee requests, Crave Cookies Franchising will provide advice to Franchisee (by telephone or electronic communication) regarding improving and developing Franchisee's business, and resolving operating problems Franchisee encounters, to the extent Crave Cookies Franchising deems reasonable. If Crave Cookies Franchising provides in-person support in response to Franchisee's request, Crave Cookies Franchising may charge its then-current fee plus any out-of-pocket expenses (such as travel, lodging, and meals for employees providing onsite support).
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, Crave Cookies Franchising may charge franchisees for in-person support under specific circumstances. If a franchisee requests in-person support to help improve their business, resolve operational issues, or for consulting advice, Crave Cookies Franchising may provide such support. However, the document stipulates that Crave Cookies Franchising may charge a fee for this service.
The fee charged by Crave Cookies Franchising for in-person support will be the then-current fee, in addition to any out-of-pocket expenses incurred by Crave Cookies Franchising. These out-of-pocket expenses could include costs related to travel, lodging, and meals for the employees who are providing the on-site support. This means that franchisees need to be aware that while support is available, it may come at a cost, especially if it requires personnel to visit the franchise location.
This policy is fairly standard in the franchise industry, as franchisors often charge for extensive on-site support to cover their costs. Franchisees should consider this potential expense when budgeting and deciding whether to request in-person assistance from Crave Cookies Franchising. It would be prudent for a prospective franchisee to inquire about the typical fees and expenses associated with in-person support to better understand potential costs.