Are there any restrictions on what current and former Crave Cookies franchisees can discuss about their experience?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
| Exhibit H contains the name, city and state, and current business telephone number, or if | |
|---|---|
| unknown, the last known home telephone number of every franchisee who had an outlet | |
| terminated, canceled, not renewed, or otherwise voluntarily or involuntarily ceased to do | |
| business under the franchise agreement during the most recently completed fiscal year or who | |
| have not communicated with us within 10 weeks of the disclosure document issuance date. | In some instances, current and former franchisees sign provisions restricting their ability |
| to speak only about their experience with Crave Cookies Franchising, LLC. You may wish to | |
| speak with current and former franchisees, but be aware that not all such franchisees will be able | |
| to communicate with you. |
Source: Item 23 — RECEIPTS (FDD pages 47–194)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, there may be restrictions on what current and former franchisees can discuss about their experiences with the company. Exhibit H contains contact information for franchisees who have exited the system or have not communicated with Crave Cookies recently. The FDD states that some current and former franchisees may have signed provisions restricting their ability to speak only about their experience with Crave Cookies Franchising, LLC.
This means that a prospective franchisee might encounter some difficulty in gathering comprehensive feedback from all current and former Crave Cookies franchisees. Some individuals may be limited in what they can share due to contractual obligations. This is a fairly common practice in franchising, intended to protect the brand's reputation and confidential information.
Therefore, when conducting due diligence, it's important for potential Crave Cookies franchisees to be aware that the information they receive from current and former franchisees may be influenced by these restrictions. It would be prudent to ask Crave Cookies about the nature and scope of these restrictions and to seek information from a variety of sources to form a balanced opinion.