Does the Crave Cookies table include any disclaimers or caveats?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
| Exhibit H contains the name, city and state, and current business telephone number, or if | |
|---|---|
| unknown, the last known home telephone number of every franchisee who had an outlet | |
| terminated, canceled, not renewed, or otherwise voluntarily or involuntarily ceased to do | |
| business under the franchise agreement during the most recently completed fiscal year or who | |
| have not communicated with us within 10 weeks of the disclosure document issuance date. | In some instances, current and former franchisees sign provisions restricting their ability |
| to speak only about their experience with Crave Cookies Franchising, LLC. You may wish to | |
| speak with current and former franchisees, but be aware that not all such franchisees will be able | |
| to communicate with you. |
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–47)
What This Means (2025 FDD)
According to the 2025 Crave Cookies Franchise Disclosure Document, Exhibit H contains a disclaimer regarding franchisee communication. Specifically, current and former franchisees may have signed agreements that limit their ability to discuss their experiences with Crave Cookies. This means that a prospective franchisee might not get a complete or unbiased view when contacting current and former franchisees during their due diligence.
This type of restriction is not uncommon in franchising. Franchisors may include confidentiality clauses to protect trade secrets, business practices, and reputation. However, it's important for potential franchisees to be aware of these restrictions, as they may limit the scope of information they can gather from existing and former franchisees.
Therefore, while the FDD provides contact information for current and former franchisees, potential franchisees should be prepared to encounter individuals who are unable to speak freely about their experiences. It would be prudent to ask Crave Cookies directly about the nature and extent of these confidentiality agreements to better understand any limitations on franchisee communications.