When is the special support fee for a Crave Cookies franchise due?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| Special support fee | Our then-current fee (currently, $600 per day), plus our expenses. | On demand | If we provide in-person support to you in response to your request, we may charge this fee plus any out-of-pocket expenses (such as travel, lodging, and meals for employees providing onsite support). |
Source: Item 6 — OTHER FEES (FDD pages 11–15)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, the special support fee is due 'on demand'. This fee is charged if Crave Cookies provides in-person support at the franchisee's request. The fee covers Crave Cookies' then-current rate, which is currently $600 per day, in addition to any out-of-pocket expenses incurred, such as travel, lodging, and meals for the employees providing the support.
This means that a Crave Cookies franchisee will need to pay the special support fee when Crave Cookies demands payment after providing the requested on-site support. It is important for prospective franchisees to factor in this potential cost when assessing their financial obligations. Franchisees should aim to resolve issues independently whenever possible to avoid incurring this fee.
The 'on demand' payment term is fairly standard for these types of ad-hoc support fees in franchising. Franchisees should maintain open communication with Crave Cookies to understand the scope of support being provided and the associated costs to avoid surprises. Careful planning and proactive management can help minimize the likelihood of needing to utilize and pay for this special support.