Which sections of the Crave Cookies Franchise Agreement outline the initial and ongoing training requirements?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- E. Brand Standards Manual. We will give you access to our Brand Standards Manual (Section 5.1).
- F. Initial Training Program. We will conduct our initial training program. (Section 5.4). The current initial training program is described below.
5.4 Pre-Opening Assistance.
(d) Pre-Opening Training. Crave Cookies Franchising shall make available its standard pre-opening training to the Principal Executive and up to 2 other team members, at Crave Cookies Franchising's headquarters and/or at a Crave Cookies business designated by Crave Cookies Franchising. Crave Cookies Franchising shall not charge any fee for this training. Franchisee is responsible for its own travel, lodging, meal, and other out-of-pocket expenses. Crave Cookies Franchising reserves the right to vary the length and content of the initial training program based on the experience and skill level of any individual attending the program.
7.11 Personnel.
(e) Sole Responsibility.
Franchisee is solely responsible for the terms and conditions of employment of all of its personnel, including recruiting, hiring, training, scheduling, supervising, compensation, and termination.
- 7.12 Post-Opening Training. Crave Cookies Franchising may at any time require that the Principal Executive and/or any other employees complete training programs, in any format and in any location determined by Crave Cookies Franchising.
Crave Cookies Franchising may charge a reasonable fee for any training programs.
If a training program is held at a location which requires travel by the Principal Executive or any other employee, then Franchisee shall pay all travel, living and other expenses.
Source: Item 9 — FRANCHISEE'S OBLIGATIONS (FDD pages 20–21)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, several sections within the franchise agreement address initial and ongoing training. Section 5.3 mentions a training manual, while Section 5.4 details the initial training program. Furthermore, Crave Cookies will make available its standard pre-opening training to the Principal Executive and up to 2 other team members, usually held at Crave Cookies' headquarters or a designated Crave Cookies business. Franchisees are responsible for their own travel, lodging, meal, and other out-of-pocket expenses for this training.
Post-opening training is also addressed in Section 7.12, stating that Crave Cookies may require the Principal Executive and/or other employees to complete further training programs at any time, in any format, and at any location determined by Crave Cookies. Crave Cookies may charge a reasonable fee for these post-opening training programs, and the franchisee is responsible for travel and living expenses if the training is held at a location requiring travel.
In addition to formal training programs, Section 7.11(e) states that the franchisee is solely responsible for the training of its personnel. This includes all aspects of employee training, from hiring to termination. This indicates that while Crave Cookies provides initial and potentially ongoing training, the franchisee bears the ultimate responsibility for ensuring their staff is adequately trained to meet brand standards and operational requirements.