How will Crave Cookies schedule training classes for new franchisees?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
ising in your area or territory. | |Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open, as elaborated on in the additional questions below. This may change as we start to bring on more franchisees.
Training will be self-paced and held remotely, primarily at the corporate location and franchisee's location. There are additional online training and courses available.
Additional instruction materials consist primarily of courses in Crave College. Crave College is our learning and development website.
Training classes will be led by the franchisor(s) and/or its delegate(s), such as a corporate-employed, experienced individual who has been delegated to lead some or all aspects of training (i.e. a manager / assistant manager / senior employee who works at a corporate (franchisor) location). Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate.
There is no fee for up to 3 people to attend training, Principal Executive must attend and up to 2 additional team members. You must pay the travel and living expenses of your employees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least four weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program. Should you fail to pass the test or complete the initial training, we have the right to terminate the franchise agreement with no refund of the initial franchise fee.
Your business must at all times be under your supervision or under the supervision of a local general manager who has completed our training program. If you need to send a new general manager to our training program, we will charge a fee, which is currently $250 per person, per day. Otherwise, we do not currently require additional training programs or refresher cour
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, training classes will be scheduled based on the needs of new franchisees. The training is anticipated to occur before the franchisee's location opens. The training will be conducted remotely, at a corporate location, and at the franchisee's location once the build-out is sufficiently complete and close to opening. The franchisor indicates that this approach may change as they bring on more franchisees.
The training program will be self-paced and held remotely, primarily at the corporate location and the franchisee's location. Crave Cookies also offers additional online training and courses through Crave College, their learning and development website. The training classes will be led by the franchisor or their delegates, such as experienced corporate employees. Some parts of the training will be self-directed, with the franchisee following a structured program that includes video training and instructional materials created by Crave Cookies.
Up to three people can attend the training without incurring a training fee; however, the Principal Executive must attend. The franchisee is responsible for covering the travel and living expenses for their employees or managers who attend the training. Franchisees must complete the training to Crave Cookies' satisfaction at least four weeks before opening their business. A test is required to evaluate the franchisee's understanding of the content and franchise operations covered in the training program. Failure to pass the test or complete the initial training may result in the termination of the franchise agreement without a refund of the initial franchise fee.
The franchisee's business must be supervised by the franchisee or a local general manager who has completed the training program. If a new general manager needs to attend the training program, Crave Cookies will charge a fee, which is currently $250 per person per day. While additional training programs or refresher courses are not currently required, Crave Cookies reserves the right to implement them in the future.