Who is responsible for all staffing decisions and their associated outcomes for a Crave Cookies franchise?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
for optimal franchise performance. The franchisee is solely responsible for all staffing decisions and their associated outcomes. Crave Cookies Franchising shall provide a training manual (Section 5.3). All hiring decisions and conditions of employment are your sole responsibility.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, the franchisee is solely responsible for all staffing decisions and their associated outcomes. This means that the franchisee has the authority to make all hiring decisions and determine the conditions of employment for their Crave Cookies location.
While Crave Cookies Franchising provides suggested staffing levels and guidelines for hiring employees, these are merely recommendations. The FDD states that all hiring decisions and conditions of employment are the franchisee's sole responsibility. The franchisee is also responsible for training new employees, using the operational instructions provided in the manual.
This allocation of responsibility has significant implications for a prospective Crave Cookies franchisee. It means they have considerable autonomy in building their team but also bear the full weight of responsibility for any issues arising from staffing decisions, including legal compliance and employee performance. Franchisees should carefully consider their capacity to manage these responsibilities effectively.