Who is responsible for hiring decisions and conditions of employment at a Crave Cookies franchise?

According to Crave Cookies's 2025 Franchise Disclosure Document, the franchisee is solely responsible for all staffing decisions, including hiring and conditions of employment. Crave Cookies Franchising offers suggested staffing levels and guidelines for hiring employees, as well as operational instructions in the manual that can be used for training new employees. However, the FDD clearly states that the franchisee has the ultimate authority in these matters.

This means that as a Crave Cookies franchisee, you have the autonomy to make all hiring decisions and set the terms of employment for your staff. While Crave Cookies provides guidance and recommendations, the responsibility for finding, hiring, training, and managing employees falls on you. This includes determining wages, benefits, work schedules, and other employment conditions, subject to compliance with applicable laws and regulations.

It is important for prospective franchisees to understand that while Crave Cookies offers support and resources, the success of their business largely depends on their ability to effectively manage their staff. Franchisees should carefully consider the implications of being solely responsible for employment decisions and ensure they have the necessary skills and resources to handle these responsibilities.