What are the possible locations where Crave Cookies training may be conducted?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open, as elaborated on in the additional questions below. This may change as we start to bring on more franchisees.
Training will be self-paced and held remotely, primarily at the corporate location and franchisee's location. There are additional online training and courses available.
Additional instruction materials consist primarily of courses in Crave College. Crave College is our learning and development website.
Training classes will be led by the franchisor(s) and/or its delegate(s), such as a corporate-employed, experienced individual who has been delegated to lead some or all aspects of training (i.e. a manager / assistant manager / senior employee who works at a corporate (franchisor) location). Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate.
There is no fee for up to 3 people to attend training, Principal Executive must attend and up to 2 additional team members. You must pay the travel and living expenses of your employees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least four weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program. Should you fail to pass the test or complete the initial training, we have the right to terminate the franchise agreement with no refund of the initial franchise fee.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, training classes will be scheduled based on the needs of new franchisees. The training may be conducted remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and is close to opening.
The Crave Cookies training program will be self-paced and held remotely, primarily at the corporate location and the franchisee's location. Additional online training and courses are available through Crave College, their learning and development website.
Training classes will be led by the franchisor(s) and/or its delegate(s), such as a corporate-employed, experienced individual who has been delegated to lead some or all aspects of training. Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate.
The FDD states that the franchisee must attend training and may send up to two additional team members to training at no cost. However, the franchisee is responsible for covering the travel and living expenses of their employees or managers attending training. The franchisee must complete training to Crave Cookies' satisfaction at least four weeks before opening their business and pass a test evaluating their understanding of the content and franchise operating content covered in the training program. Failure to pass the test or complete the initial training may result in the termination of the franchise agreement with no refund of the initial franchise fee.