What point-of-sale and computer systems are Crave Cookies franchisees required to buy and use?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
oint of Sale and Computer Systems
We require you to buy and use a point-of-sale system and computer system as follows:
The system will include at least one Square Register and one KDS system, and Square POS system; squareup.com. Square stands may be purchased and used as kiosks at your discretion. These systems will generate or store data such as sales transactions, reporting and other accounting information.
We estimate that these systems will cost between $1,000 and $3,000 to purchase.
We are not obligated to provide any ongoing maintenance, repairs, upgrades, or updates. We do require you enter into such contract with a third party, for the Square POS system subscription.
You must upgrade or update any system when we determine. Changes in the required system are at our discretion There is no contractual limit on the frequency or cost of this obligation. A change in system could cost you up to $5000 per station.
You must give us independent access to the information that will be generated or stored in these systems. The information that we may access will include sales, customer data, and reports. There is no contractual limitation on ou
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to the 2025 Crave Cookies Franchise Disclosure Document, franchisees are required to purchase and use a specific point-of-sale (POS) and computer system. This system must include at least one Square Register, one KDS system, and the Square POS system available at squareup.com. Franchisees have the option to purchase and use Square stands as kiosks. These systems are essential for generating and storing data related to sales transactions, reporting, and other accounting information. The estimated cost for these systems ranges from $1,000 to $3,000.
Crave Cookies does not provide ongoing maintenance, repairs, upgrades, or updates for the POS system. Instead, franchisees are required to enter into a service contract with a third party for the Square POS system subscription. Crave Cookies retains the right to mandate upgrades or updates to the system at its discretion, and these changes could cost franchisees up to $5,000 per station. There is no contractual limit on the frequency or cost of these required updates.
Furthermore, franchisees must grant Crave Cookies independent access to all information generated or stored within these systems. This access includes sales data, customer information, and reports. There are no contractual limitations on Crave Cookies' right to access this information. This level of access allows Crave Cookies to monitor performance and ensure compliance across all franchise locations, while also placing the onus on the franchisee to maintain and potentially upgrade the system at their own expense.