How often do moderate infraction periods reset for a Crave Cookies franchise?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
Crave Cookies Franchising, LLC will identify the specific infraction.
- II. Reference the specific section of the franchise agreement or Brand Standards and Operations Manual that has been violated.
- III. Indicate the severity level of the infraction (Mild, Moderate, Severe).
B. Formal Written Notice:
- I. Crave Cookies Franchising, LLC will provide a formal written notice to the franchisee via email.
- II. The notice will detail the nature of the infraction.
- III. The notice will include the date and time the infraction was observed.
Section 2. OPPORTUNITY FOR CORRECTION
- A. Timeframe for Correction:
- I. Crave Cookies Franchising, LLC will specify a reasonable timeframe for the franchisee to rectify the issue.
- II. The timeframe will be based on the severity of the infraction and outlined in the infraction tiers in the FDD and the Brand Standards and Operations Manual.
- III. Typical timeframes:
- a. Mild Infractions: 7-14 days.
- b. Moderate Infractions: 24 hours to 7 days.
- c. Severe Infractions: Immediate to 24 hours.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
The 2025 Crave Cookies FDD outlines a system for addressing franchise violations, but it does not specify how often infraction periods reset. The FDD details the process for identifying, notifying, and escalating penalties for infractions, including mild, moderate, and severe violations.
Specifically, Crave Cookies Franchising, LLC will identify the infraction, reference the violated section of the franchise agreement or Brand Standards and Operations Manual, and indicate the severity level. Franchisees receive a formal written notice via email detailing the infraction, the date and time it was observed, and a timeframe for correction. For moderate infractions, this timeframe typically ranges from 24 hours to 7 days.
However, the FDD does not state how long Crave Cookies retains records of infractions or when the count resets for determining repeat offenses. A prospective franchisee should ask Crave Cookies for clarification on the reset policy for infraction periods to fully understand the compliance and violation management process.