Is Crave Cookies obligated to provide ongoing maintenance, repairs, upgrades, or updates for the point-of-sale system?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
oint of Sale and Computer Systems
We require you to buy and use a point-of-sale system and computer system as follows:
The system will include at least one Square Register and one KDS system, and Square POS system; squareup.com. Square stands may be purchased and used as kiosks at your discretion. These systems will generate or store data such as sales transactions, reporting and other accounting information.
We estimate that these systems will cost between $1,000 and $3,000 to purchase.
We are not obligated to provide any ongoing maintenance, repairs, upgrades, or updates. We do require you enter into such contract with a third party, for the Square POS system subscription.
You must upgrade or update any system when we determine. Changes in the required system are at our discretion There is no contractual limit on the frequency or cost of this obligation. A change in system could
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, Crave Cookies is not obligated to provide ongoing maintenance, repairs, upgrades, or updates for the point-of-sale (POS) system. The FDD states that franchisees are required to buy and use a specific POS and computer system, which includes at least one Square Register and one KDS system, and Square POS system. The estimated cost to purchase these systems ranges from $1,000 to $3,000.
However, Crave Cookies requires franchisees to enter into a separate contract with a third party for the Square POS system subscription. This implies that while Crave Cookies does not directly provide these services, franchisees must obtain them independently to maintain the POS system's functionality.
Furthermore, Crave Cookies retains the right to mandate upgrades or updates to the system at any time, with these changes being at the franchisee's expense. The FDD notes that there is no contractual limit on the frequency or cost of these required updates, and a change in system could cost the franchisee up to $5,000 per station. This lack of control over update frequency and cost represents a potential financial risk for franchisees.