Where will mediation be conducted in the event of a dispute with Crave Cookies Franchising?

According to Crave Cookies' 2025 Franchise Disclosure Document, if a dispute arises that requires mediation, the mediation will be conducted exclusively in the city and state of Crave Cookies Franchising's headquarters at that time. Both the franchisee and Crave Cookies will equally share the costs of mediation, but each party is responsible for covering their own individual expenses related to the mediation.

This means that a franchisee may be required to travel to Crave Cookies' headquarters for mediation, incurring travel and accommodation costs. This could potentially add a significant financial burden on the franchisee, especially if the franchisee's business is located far from the headquarters.

It is important to note that either the franchisee or Crave Cookies can submit the matter to non-binding mediation using Utah ADR Services or as otherwise mutually agreed. However, the location of the mediation remains fixed at Crave Cookies' headquarters. Franchisees should consider these logistical and financial implications before entering into an agreement with Crave Cookies.