How long after a written notice requesting a face-to-face meeting must the meeting between the franchisee and Crave Cookies Franchising occur?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
The Dispute shall first be discussed in a face-to-face meeting between Franchisee and Crave Cookies Franchising at Crave Cookies Franchising's then-current headquarters.
This face-to-face meeting will be held within thirty (30) days of Franchisee or Crave Cookies Franchising providing written notice to the other requesting such meeting.
Crave Cookies Franchising has the right, in its sole discretion, to waive this requirement.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies's 2025 Franchise Disclosure Document, if a dispute arises, the franchisee or Crave Cookies Franchising can request a face-to-face meeting to resolve the issue. This meeting must take place within thirty days of providing written notice to the other party. The meeting is to be held at Crave Cookies Franchising's headquarters. However, Crave Cookies Franchising has the right to waive this meeting requirement at their discretion.
If the face-to-face meeting does not successfully resolve the dispute, either party can submit the matter to non-binding mediation. The mediation will utilize Utah ADR Services or another mutually agreed-upon service. The costs of the mediation will be split between the franchisee and Crave Cookies Franchising, but each party will bear their own expenses.
The mediation will be conducted in the city and state where Crave Cookies Franchising's headquarters is located. This process outlines the initial steps for dispute resolution, emphasizing direct communication and mediation before further legal action is considered. This structured approach aims to resolve conflicts efficiently and professionally, minimizing potential disruptions to the business.