What laws and regulations must a Crave Cookies franchisee comply with?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7.2 Compliance with Law. Franchisee and the Business shall comply with all laws and regulations. Franchisee and the Business shall obtain and keep in force all governmental permits and licenses necessary for the Business.
- 7.9 Health Inspection Scores. In addition to Franchisee's obligations to comply with all System Standards pursuant to Section 7.1 and with all applicable laws pursuant to Section 7.2, Franchisee must achieve a health code inspection score of 90, "A" or higher pursuant to the grading or rating system of the applicable governmental authority. If the applicable government authority does not score inspections on a numerical or alphabetical scale, then a rating by the governing body similar in nature to a "90" or "A" will be the governing standard. Franchisee will provide Crave Cookies Franchising, LLC a copy of any inspection report and score within two business days after receipt.
Franchisee must at all times comply with payment card industry data security standards (PCI-DSS).
- 7.28 Business Practices. Franchisee, in all interactions with customers, employees, vendors, governmental authorities, and other third parties, shall be honest and fair. Franchisee shall comply with any code of ethics or statement of values from Crave Cookies Franchising. Franchisee shall not take any action which may injure the goodwill associated with the Marks.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to the 2025 Crave Cookies FDD, franchisees must comply with all laws and regulations relevant to operating their business. This includes obtaining and maintaining all necessary governmental permits and licenses. Crave Cookies also mandates that franchisees achieve a health code inspection score of 90 or "A" (or an equivalent rating) as determined by the local governing authority. Franchisees must provide Crave Cookies with a copy of any inspection report and score within two business days of receipt.
In addition to legal and health-related compliance, Crave Cookies franchisees must adhere to payment card industry data security standards (PCI-DSS). This ensures the secure handling of customer payment information. Franchisees are also expected to be honest and fair in all interactions with customers, employees, vendors, governmental authorities, and other third parties. They must comply with any code of ethics or statement of values provided by Crave Cookies and avoid any actions that could harm the goodwill associated with the Crave Cookies brand.
These requirements ensure that all Crave Cookies locations operate legally, safely, and ethically, maintaining the brand's reputation and customer trust. Prospective franchisees should be aware of these obligations and prepared to meet them consistently. Failing to comply with these laws and regulations could result in fines or other penalties, as well as damage to the franchisee's business and the Crave Cookies brand.