What information is provided in Exhibit H regarding former Crave Cookies franchisees?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
fiscal year) and the address and telephone number of each of their outlets.
Former Franchisees
Exhibit H contains the name, city and state, and current business telephone number, or if unknown, the last known home telephone number of every franchisee who had an outlet terminated, canceled, not renewed, or otherwise voluntarily or involuntarily ceased to do business under the franchise agreement during the most recently completed fiscal year or who have not communicated with us within 10 weeks of the disclosure document issuance date.
If you buy this franchise, your contact information may be disclosed to other buyers when you leave the franchise system.
Confidentiality Clauses
In some instances, current and former franchisees sign provisions restricting their ability to speak only about their experience with Crave Cookies Franchising, LLC.
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–47)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, Exhibit H contains information about former franchisees. Specifically, it includes the name, city, and state of every franchisee who had an outlet terminated, canceled, not renewed, or otherwise ceased to do business under the franchise agreement during the most recently completed fiscal year. This also applies to franchisees who have not communicated with Crave Cookies within 10 weeks of the disclosure document issuance date. The exhibit also lists the current business telephone number, or if unknown, the last known home telephone number of these former franchisees.
This information is valuable for prospective franchisees as it allows them to contact former franchisees to gain insights into their experiences with the Crave Cookies franchise system. Speaking with former franchisees can provide a balanced perspective, highlighting both the positive and negative aspects of the franchise opportunity.
However, the FDD also notes that some former franchisees may have signed agreements restricting their ability to speak about their experiences with Crave Cookies. Therefore, a prospective franchisee should be aware that not all former franchisees will be able to communicate freely. If a franchisee buys the franchise, their contact information may be disclosed to other buyers when they leave the franchise system.