What information will be included in the notice from Crave Cookies Franchising, LLC detailing an infraction?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
Attachment 4 to Franchise Agreement
COMPLIANCE, VIOLATIONS AND FEES
Section 1. INITIAL WRITTEN NOTICE
- A. Identification of Infraction:
- I. Crave Cookies Franchising, LLC will identify the specific infraction.
- II. Reference the specific section of the franchise agreement or Brand Standards and Operations Manual that has been violated.
- III. Indicate the severity level of the infraction (Mild, Moderate, Severe).
B. Formal Written Notice:
- I. Crave Cookies Franchising, LLC will provide a formal written notice to the franchisee via email.
- II. The notice will detail the nature of the infraction.
- III. The notice will include the date and time the infraction was observed.
Section 2. OPPORTUNITY FOR CORRECTION
- A. Timeframe for Correction:
- I. Crave Cookies Franchising, LLC will specify a reasonable timeframe for the franchisee to rectify the issue.
- II. The timeframe will be based on the severity of the infraction and outlined in the infraction tiers in the FDD and the Brand Standards and Operations Manual.
- III. Typical timeframes:
- a. Mild Infractions: 7-14 days.
- b. Moderate Infractions: 24 hours to 7 days.
- c. Severe Infractions: Immediate to 24 hours.
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B. Correction Guidelines:
- I. The written notice will include detailed instructions or guidelines on how to correct the infraction.
- II. Crave Cookies Franchising, LLC will offer resources and support, such as training sessions, to help the franchisee address the issue.
Source: Item 22 — CONTRACTS (FDD page 47)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, the initial written notice of an infraction will include specific details to ensure the franchisee understands the violation. Crave Cookies Franchising, LLC will identify the specific infraction, reference the specific section of the franchise agreement or Brand Standards and Operations Manual that has been violated, and indicate the severity level of the infraction, which can be mild, moderate, or severe.
Furthermore, if a formal written notice is required, it will be sent to the franchisee via email. This notice will detail the nature of the infraction and include the date and time the infraction was observed. This level of detail is intended to provide a clear record and understanding of the issue.
Crave Cookies also specifies timeframes for correction based on the severity of the infraction. Mild infractions typically allow 7-14 days for correction, moderate infractions provide a shorter window of 24 hours to 7 days, and severe infractions require immediate to 24-hour rectification. The written notice will also include detailed instructions or guidelines on how to correct the infraction, and Crave Cookies Franchising, LLC will offer resources and support, such as training sessions, to help the franchisee address the issue.