What information is included in Exhibit H regarding franchisees who have terminated their agreements with Crave Cookies?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
fiscal year) and the address and telephone number of each of their outlets.
Former Franchisees
Exhibit H contains the name, city and state, and current business telephone number, or if unknown, the last known home telephone number of every franchisee who had an outlet terminated, canceled, not renewed, or otherwise voluntarily or involuntarily ceased to do business under the franchise agreement during the most recently completed fiscal year or who have not communicated with us within 10 weeks of the disclosure document issuance date.
If you buy this franchise, your contact information may be disclosed to other buyers when you leave the franchise system.
Confidentiality Clauses
In some instances, current and former franchisees sign provisions restricting their ability to speak only about their experience with Crave Cookies Franchising, LLC.
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–47)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, Exhibit H contains specific information about former franchisees. This includes the name of each franchisee who had an outlet terminated, canceled, not renewed, or otherwise ceased to do business under the franchise agreement during the most recently completed fiscal year. It also covers franchisees who have not communicated with Crave Cookies within 10 weeks of the disclosure document issuance date.
For each former franchisee, Exhibit H lists their city and state. Additionally, it provides their current business telephone number, if known. If the business number is unknown, the exhibit includes the last known home telephone number. This information is intended to allow prospective franchisees to contact former franchisees and learn about their experiences with Crave Cookies.
However, the FDD also notes that some former franchisees may have signed agreements restricting their ability to speak freely about their experiences with Crave Cookies. Therefore, not all former franchisees listed in Exhibit H may be willing or able to communicate openly with potential new franchisees. If a prospective franchisee leaves the Crave Cookies system, their contact information may be disclosed to other buyers.