If Crave Cookies provides in-person support to a franchisee, what fee might be charged?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
ent are your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees provid
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, if a franchisee requests and receives in-person support from Crave Cookies to improve their business or resolve operating problems, Crave Cookies may charge a fee. This fee is currently $600 per day, in addition to any out-of-pocket expenses incurred by Crave Cookies' employees, such as travel, lodging, and meals, while providing the on-site support.
This means that if a Crave Cookies franchisee is struggling with their business operations and requests in-person assistance from the franchisor, they should be prepared to pay $600 per day for the support, as well as cover the costs associated with travel, accommodation, and food for the Crave Cookies representatives providing the support. This could potentially become a significant expense for the franchisee, especially if the support is required for an extended period or involves considerable travel.
It is important for prospective Crave Cookies franchisees to consider this potential cost when evaluating the overall financial investment and potential risks associated with the franchise. Franchisees should also inquire about the typical duration and scope of in-person support engagements to better estimate potential expenses. Understanding the circumstances under which in-person support is typically required and exploring alternative support options, such as telephone or electronic communication, could help franchisees manage costs and avoid unexpected fees.