If a local general manager is used, what training must they complete for a Crave Cookies franchise?

According to Crave Cookies's 2025 Franchise Disclosure Document, if a franchisee chooses to employ a local general manager, that manager must complete Crave Cookies's training program. Specifically, the local general manager must complete the training program for new franchisees. This training must be completed to Crave Cookies's satisfaction at least four weeks before the business opens.

This requirement ensures that the general manager is well-prepared to oversee the daily operations of the Crave Cookies franchise. The FDD also states that the franchisee's Principal Executive must complete this training program. This indicates the importance Crave Cookies places on proper training for those in leadership positions.

Prospective franchisees should note that Crave Cookies reserves the right to modify the length and content of the initial training program based on the experience and skill level of the individual attending the program. This suggests that the training may be tailored to the specific needs of the general manager or Principal Executive. The franchisee is responsible for covering their own travel, lodging, meal, and other out-of-pocket expenses associated with the training.