If a Crave Cookies franchisee requests in-person support, what fees might be charged?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
ent are your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees provid
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, if a franchisee requests in-person support to improve their business or resolve operating problems, Crave Cookies may charge a fee. The current fee is $600 per day, along with reimbursement for any out-of-pocket expenses incurred by Crave Cookies' employees, such as travel, lodging, and meals, while providing the on-site support. This support is provided at Crave Cookies' discretion and deemed reasonable by them.
This means that if a Crave Cookies franchisee is struggling with their business operations and requests in-person assistance from the franchisor, they should be prepared to pay a daily fee of $600 plus cover the travel and living costs for the support team. These costs can quickly add up, especially if the support requires multiple days or involves significant travel.
It's important for prospective franchisees to consider this potential expense when evaluating the overall cost of owning a Crave Cookies franchise. While the franchisor also offers advice via telephone or electronic communication, sometimes on-site support is necessary to resolve complex issues. Understanding the costs associated with this in-person support is crucial for budgeting and financial planning. Franchisees should inquire about the typical duration and scope of on-site support to better estimate potential expenses.