If a Crave Cookies franchisee requests in-person support, can Crave Cookies charge a fee?
Crave_Cookies Franchise · 2025 FDDAnswer from 2025 FDD Document
ent are your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees provid
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Crave Cookies' 2025 Franchise Disclosure Document, Crave Cookies may charge a fee for providing in-person support to franchisees. Specifically, if a franchisee requests in-person assistance to improve their business or resolve operational problems, Crave Cookies may provide advice via telephone or electronic communication, to the extent they deem reasonable.
However, if the franchisee requests in-person support, Crave Cookies has the right to charge a fee for this service. The FDD states that the current fee is $600 per day, along with reimbursement for any out-of-pocket expenses incurred by Crave Cookies' employees, such as travel, lodging, and meals, while providing the on-site support.
This policy means that franchisees need to carefully consider whether in-person support is necessary, weighing the potential benefits against the cost of the daily fee and associated expenses. It is important for prospective franchisees to budget for such potential costs and to clarify with Crave Cookies the specific circumstances under which in-person support would be most beneficial and cost-effective.